General terms and conditions of sale ONLINE

Following are the general terms and conditions that regulate CHENILLE TYPE CURTAINS website “on line” sales. We kindly request you carefully read this document since you will be asked to confirm you have read and accepted it when you click “SEND” when ordering.

1 - Product features
2 - Payments
3 - Delivery schedules
4 - Prices and guarantee
5 - Withdrawal rights
6 - Withdrawal rights method
7 - Force of Circumstances
8 - Privacy
9 - Competent Court of Law
10 - Info and claims



1 - Product features


Items meet that stated in the descriptions and comply with all the regulations and technical specifications concerning similar products. Various colour photos are available for each item on the site: images and photos are reproduced as accurately as possible. Since these items are handmade, they may slightly vary from the photos. Various screen adjustments may also slightly alter colours that could thus result dissimilar to the originals.
The stated measurements should be considered approximate and the normal tolerances inherent to textiles (+*- 3%) must be considered.
Normally, chenille type curtains have a settling phase that lengthens the textile. This should not be considered as a product defect but as normal behaviour. During the packaging phase, the chenille type curtain is subject to pressure which does not alter the product. It may initially seem crushed but, once hung, it returns to its original softness and fluffiness.



2 - Payments


CASH ON DELIVERY (C.O.D.)
Available only for customers in Italy.
This payment method has an additional cost of EUR 5,00. Cash on delivery can be made by cash directly to the courier (Its highly recommend to have the exact amount).

PayPal® Payment
PayPal® acts like a digital wallet where you can securely store all your payment options, such as your bank account and credit card. PayPal® accepts most credit or debit card types, is free and you can easily sign up on www.paypal.com. Even if you don't have an account, you can pay using credit card through PayPal®.



3 - Delivery schedules


Our items leave the Sutrio (UD) warehouse in specific and adequate packaging and travel by our selected express courier, to be delivered within the set times; generally 10 business days from order confirmation (15-20 days for CUSTOM curtains).
Upon delivery by the courier, the Customer must check: that the number of boxes delivered matches that indicated in the shipping bill; that packaging is integral, not damaged, not damp or otherwise altered. Any packaging and/or item damages or discrepancies in the number of boxes delivered must be immediately indicated by WRITTEN CONTROL RESERVES on the courier's shipping bill. Once the courier’s document is signed, the Customer can no longer make claims on the exterior features of that delivered. Any problems concerning physical integrity, correspondence or completeness of items received must be sent via e-mail to within 10 days of delivery. In the event of repeated impossibility of delivering the order due to the Customer’s absence and subsequent lack of pick up within 5 business days when held on deposit at the courier’s warehouse, the order shall be automatically cancelled. All costs for transport, storage and return to sender shall be debited and withheld from reimbursement of payment.



4 - Prices and guarantee


Unless otherwise stated in writing, all indicated prices are inclusive of sale taxes (VAT) and expressed in Euros. The validity of marked prices shall always be the one indicated by the procedure shown when placing the order with the Supplier.
Products purchased through "CHENILLE TYPE CURTAINS" are protected by the producer's guarantee. This guarantee only applies to the normal use of products; that is to say, respecting their use according to the technical instructions given. The guarantee will not be applicable in the case of negligence in the use, handling or cleaning of the product or in the case of incorrect laying. The guarantee is personal and can only be applied to the original buyer since it is reserved to a direct customer and not to salesmen or retailers etc.



5 - Withdrawal rights
For all intents and purposes of Legislative decree 6 September 2005 nr. 2006, the Customer has the right, within 10 business days from receiving the requested goods, to exercise withdrawal rights consisting of the right to return the received goods and the right to reimbursement of the price paid. Change in chenille length is not considered justification for withdrawal since this is not a production defect but a product characteristic. The fact that chenille, subject to pressure during the packaging phase that does not alter the product, may seem initially crushed is not considered justification for withdrawal since, once hung, it returns to its original softness and fluffiness.
No withdrawal rights apply to “Create your Curtain” items as per article 55, paragraph 2, letter d) of the mentioned decree since the withdrawal right excludes the supply of custom made or clearly customised products.



6 - Withdrawal rights method


The right to withdrawal is subject to the following conditions: according to law, the contribution for shipping fees concerning the return of goods is paid by the customer. The item must be returned intact, in the same conditions found upon receipt. The item must be returned in the SAME PACKAGING used for shipment to the customer. Other types of packaging shall not be accepted. After verifying product integrity the company shall reimburse the Customer the amount paid within 7 business days from return and the customer may choose to use the credit to replace or purchase another item. To exercise withdrawal rights, the material must be integral in its packaging, packaged and without damages of any kind. Cut material or damaged packaging are not accepted in any way. The minimum returnable amount is one package.
To exercise withdrawal rights, the Customer must send, via e-mail to , and confirm by registered letter to Sutrio (UD) – Viale Basilio Di Ronco, within the following 48 hours. Within thirty days after goods are returned “CHENILLE TYPE CURTAINS” shall reimburse the Customer.



7 - Force of Circumstances


Wherever there is a force of circumstances or circumstances beyond our control, "CHENILLE TYPE CURTAINS" cannot be held responsible for delays or non-delivery, and reserves the right to annul the contract in total or in part, suspend it or postpone it's execution.


8 - Privacy


The client agrees, as per the law in force, that "CHENILLE TYPE CURTAINS", with their legal seat in Sutrio (UD) in Italy, may collect and communicate and/or diffuse their personal details supplied in all the on-line documents necessary for the purchase including the VAT number which will be indicated should they have to fill in the document used for the Right of Recess. For the use and conditions given below, the Client understands and agrees that the personal details furnished by him will be inserted in the "Data Bank" and may be used for commercial, sales promotional and/or sales purposes as well as for statistics or for the mailing of publicity material, for consultation, elaboration or simply for confrontation purposes. The above mentioned details may also be communicated to other Companies for the same use. The interested party may ask for confirmation of the existence of their personal details from the legal seat in Sutrio (UD) in Italy; know their origin, the reason and the final use made of the details, obtain up-dates , corrections and additions; Can ask for the cancellation, can ask for the details to be made anonymous or can even block them if they are used illegally. They can object to the use of private details for legitimate reasons or in the case of advertising material, commercial information, market research, direct sales and interactive commercial communications.


9 - Competent Court of Law


The present contract will be written up according to the Italian Law. For any question as to its validity, interpretation or execution the Contract will be subject only to The Udine Court of Law.


10 - Info and claims


For any clarification or claims, please send an e-mail to: or call +39 041-917356.

APPLICABLE LAW
The sales contract between the Customer and "CHENILLE TYPE CURTAINS" is considered signed in Italy and subject to Italian law. Sales conditions are specifically regulated by Legal Decree 6 September 2005, nr. 206 concerning remote contracts and Legal Decree 9 April 2003 Nr. 70 on some aspects concerning e-commerce.


100% made in italy

General terms and conditions of sale ONLINE: product features, payments, delivery schedules, prices and guarantee, withdrawal rights, force of circumstances, privacy, Competent Court of Law, info e claim.